Refrain from giving your kids dairy or fruit for about an hour before swimming. It causes upset tummies especially if they are swallowing air or water, and can be very uncomfortable, often resulting in throw up or poop. Children complaining of a stomach ache during lessons as a result of eating before entering the water may be removed from lessons and the remainder of the time forfeited. 

• At Little Kickers the cleanliness of our water is a huge priority. One way we do this is to ensure that kiddos who are not potty trained wear properly sized swim diapers with a double layer of protection. According to the CDC, no swim diaper holds fecal material beyond 3-5 minutes. By wearing snug fitting diapers we are increasing the likelihood of getting the full 5 minutes so we can get the kiddo out of the pool in time. It helps keep everyone safe and prevents shutting down the pool for lessons. 

• Finis and Happy Nappy

1. All children who are not potty trained (have had an accident in the last three months) must wear two snug-fitting reusable swim diapers. 
2. The bottom layer must be a Finis brand Reusable Swim Diaper, and the top layer must be a Splash About brand Happy Nappy Swim Diaper. 

• Please plan to change into swim diapers no more than 5 minutes before your kiddo’s lesson to reduce the risk of accidents before entering the pool. You are welcome to use our changing rooms or restrooms. 
• Children should not wear swimsuits or additional layers over their swim diapers, as instructors must be able to perform periodic diaper checks during lessons. Instructors or the Desk Supervisor will notify parents/guardians if further inspection is required. 
• Children that are wearing improper swim diaper attire will be removed from the water and asked to purchase a pair or change before being able to continue lessons. 
• Disposable swim diapers of any kind will NOT be allowed in the pool.
• Do not bring your child to lessons if they have had diarrhea within the past two days. 

• I understand and agree that only swimmers who are enrolled in swim lessons are allowed in the water. Parents/guardians do not get in the pool.
•  I agree to assume all liability for my child(ren) and myself while at the Little Kickers Swim School. 
• Parents/guardians must supervise their children before, during, and after their swimming class. 
• Parents/guardians are required to remain in the Virginia Village shopping center - we need to be able to reach you and have you return as soon as possible in case of an emergency. Please let a staff member know if you are leaving the building to visit one of the neighboring businesses or to wait outside. 

I understand that I must disclose any of my child’s medical conditions that might impact his/her swimming, safety, and the safety of others (e.g. autism, seizures, ADHD, asthma). This information can be provided in the “Student Details” section of their iClassPro account. Please speak with a staff member if there are any questions. 

In order to protect the well-being of your child and other children, sick children are not permitted at Little Kickers Swim School or to participate in lessons.

Little Kickers staff holds the right to refuse a participant who appears ill. You will be asked to take your child out of the facility, not to put your child in the pool, or to remove them from the pool if they exhibit any of the following symptoms or have any of the following conditions/diseases: 

1. Any symptom which inhibits their participation in the lesson 
2. Open oozing skin conditions 
3. Fever (above 100°F under the arm, above 101°F in the mouth, about 102°F in the ear) 
4. Diarrhea 
5. Vomiting 
6. Mouth sores caused by drooling 
7. Rash with fever, unless a physician has determined, and stated in writing, that it is not a communicable disease 
8. Pink or red conjunctiva with white or yellow eye discharge, until on antibiotics for 24 hours 
9. Impetigo, until 24 hours of treatment 
10. Strep throat, until 24 hours after treatment 
11. Head lice, until 24 hours after completion of treatment 
12. Scabies, until 24 hours after treatment 
13. Chickenpox, until all lesions have dried and crusted 
14. Whooping cough, until after 5 days of antibiotics 
15. Hepatitis A virus, until 1 week after immune globulin has been administered

Unless: 

The child's physician signs a note stating that the child's condition is not contagious and they are permitted to swim. 

Children who have been ill may enter the Little Kickers facility and attend lessons when: 

1. They have been free of fever, vomiting and diarrhea for 24 hours 
2. They have been treated with an antibiotic for 24 hours 
3. They are able to participate comfortably in all activities 
4. They are free of open, oozing skin conditions and drooling 

Just as it is inside our four walls, your safety is important to us at all times. With the unpredictability of Colorado weather, we have implemented considerations for snow, extreme cold and ice, and severe storms. Depending on the severity of the weather event, we will either issue a delayed start, early closure, or a full-day cancellation. Families will be notified before 7AM or 1.5 hours before your scheduled lesson time. If we need to cancel your lesson, we will do our best to help reschedule impacted lessons. 

At Little Kickers, the cleanliness of our water is a huge priority. Severe sickness will result in temporary pool closures. 

A vomit incident may result in a closure of 30 minutes to an hour, a diarrhea incident may result in a closure through the next business day. As these incidents happen in real-time, we are often unable to provide advance notice of a closure. We will attempt to notify you via text and email if your lesson needs to be canceled. If we need to cancel your lesson, we will do our best to help reschedule impacted lessons. 

Unless a parent expresses declined consent, it is understood that photos may be taken at Little Kickers and Kickin’ It facilities, and that any photo taken of children may be used for marketing (e-newsletters, announcements, TV, Facebook, Instagram, social media sites, etc.). 

Little Kickers Swim School prohibits the possession of firearms at its facilities and offices without the prior written consent of one of the owners of Little Kickers Swim School, regardless of whether the person possessing the firearm has a concealed carry permit.

We do not tolerate discrimination or harassment of any kind against our team members or clients. 

• Recurring weekly lessons are scheduled for 30 minutes on the same day and time every week. 
• Billing will follow a set schedule and will process every fourth Thursday. If you are starting new lessons in the middle of a session, your first payment will be prorated accordingly for the number of lessons remaining in that session. 
• During sessions where a planned closure impacts your weekly lesson, that lesson will remain on your account package for you to reschedule. As such, billing is not prorated for those sessions. 
• There are no refunds for services rendered. 

• Drop-In Lesson Passes can be purchased through the customer portal
• Drop-in passes are offered in the following purchase options: individual passes; a 4-pack discounted at 10%; or a 10-pack discounted at 15%. 
• Drop-In Passes and Packages expire one year from the date of purchase, regardless if there are still lessons left in the package to use. Unused lessons are not eligible for refund or credit. 
• There are no refunds for services rendered. 
• Drop-In Packages expire one year from the date of purchase, regardless if there are still lessons left in the package to use. Unused lessons are not eligible for refund or credit. 

At Little Kickers we value our employees and want to ensure we respect their time in the water. As such, if you arrive more than 15 minutes late to your scheduled 30-minute lesson without notice we are not obligated to provide the remaining lesson time. These lessons will then be marked as a no show and either deducted from your lesson package, if applicable, or billed accordingly. Further, booked lessons you do not show up for and/or notify us in advance, will be billed in full. 

• For a same-day sick kiddo cancellation, please text 720.608.1590 by 8:00 AM or 4 hours before your lesson so we can cancel the lesson. 
• Sicknesses That Necessitate Canceling a Lesson: 

1. Diarrhea within the past 48 hours 
2. Fever within the past 48 hours 
3. Ear, nose, or throat infections/issues 

• For all other cancellations, please log into your account and create a “Future Absence” for the lesson. To avoid a penalty for a late cancellation this must be done a minimum of 12 hours before your lesson start time. 
• If you have canceled a lesson in accordance with our cancellation policy that lesson will remain available for you to reschedule.
• In the rare instance we need to cancel your lesson, we will make every effort to accommodate you for the inconvenience. 

• Lessons canceled in accordance with our Cancellation Policy are able to be rescheduled within 90 days of the original lesson. 
• Makeup tokens will be generated after the original lesson date & time has passed.
• Makeup tokens will remain available to use if you withdraw from ongoing lessons. 
• Please note, canceled lessons are given the opportunity to reschedule. Availability to reschedule, however, is not guaranteed. 
• You can view your kiddo’s Makeup tokens and their expiration dates through the customer portal. 
• We do not issue credit/refunds for classes you have canceled. This includes choosing to cancel a class because your regularly assigned instructor is out and there is a substitute instructor. 
• Makeup Tokens are not eligible to be applied to your ongoing lesson membership or for any monetary credit.

• Families must notify us of their intent to withdraw before their next scheduled payment date. Upon submitting a withdrawal request, you will be billed one final time and your swimmer may continue attending lessons through that final billing cycle. Withdrawal requests submitted on or after the scheduled payment date will apply to the following billing cycle. 
• There are no refunds for services rendered. 
• Any reschedules on your account and/or account credit will remain available to you until their expiration date. 
• If you do not plan to attend your remaining lessons, please let us know—we’re happy to convert those lessons into reschedules so they can be used at a later time (subject to standard reschedule policies and expiration timelines).

We know that sometimes life throws curveballs—whether it’s a sudden illness, injury, or medical recovery period. At Little Kickers Swim School, we want to support your family’s well-being while helping you maintain your swimmer’s spot in the program. 

If your child needs to temporarily step away from lessons due to illness or injury, we offer the option to pause your account and hold your spot for up to 6 weeks. 

Here’s how it works: 

• Families may pause billing and hold their regular weekly timeslot for up to 6 consecutive weeks due to medical reasons.
• A written note from a licensed healthcare provider (doctor, physical therapist, etc.) is required to approve the pause. 
• During the pause, no lessons will be charged, and your swimmer’s timeslot will be reserved until you’re able to return. 
• If the swimmer is unable to return after 6 weeks, we will discuss next steps based on instructor availability and family preference. 

Important Notes:

• Requests for a medical pause must be submitted in writing to our Front Desk or Registration Team, along with the supporting documentation. 
• This policy is intended for temporary medical circumstances only, not general schedule changes or travel. 
• Retroactive pauses (for missed lessons prior to the pause request) cannot be granted. 
• We’re here to help make your swimmer’s return to the water as smooth as possible. Please don’t hesitate to reach out if you have questions or need support during your pause.